Overview
Your development journey begins here! You recently completed the Harver Assessment, a work-related measure of your innate tendencies.
Competency overview
Leading Strengths
Resilient
Thinks quickly and decisively during a time of crisis, responding with composure, optimism, and hardiness. Remains energetic and perseveres through challenges.
Supportive
Inspires others through clear direction, positive connections, and decisive judgement. Encourages teams to maintain meaningful and positive interactions while also acting quickly in a time of crisis.
Potential Opportunities
Influential
Nimbly adapts strategies and processes in a time of crisis, anticipating problems and addressing them quickly. Proactively seeks information and coaches others to think creatively in response to a crisis. Makes adjustments as needed, while clearly communicating process changes and expectations.
Strategic
Proactively gathers input from diverse sources and understands the impact of the decision on all groups impacted by the crisis. Confidently makes decisions and holds self accountable to the outcomes, developing well thought-out steps to ensure that the decision is sound and meets prescribed criteria.
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Key Insights
Development begins with self-awareness. Discover how certain attributes influence workplace competencies using the information below.
The Key Insights page contains competencies that are linked to success in this job. Competencies are measured on a scale of 0.0 – 5.0 (5.0 is the highest). Your score is indicated by the vertical indicator placement within the competency chart.
For each competency evaluated, underlying traits that contribute to the competency are represented. For each trait measured, the match area (shaded area) represents the ideal for this role. The placed indicator represents your natural tendency for each attribute. When you are within the match area, your natural tendency is likely to help you. When you are outside the match area, your natural tendency may limit you and may require some attention.
Think about your work-related goals, and use this information to identify which competencies you’d like to use for Developmental action planning. In the next section, you’ll find information on developing those competencies by managing your natural attributes.
Personality print
Lee Leader
Focus On Developmental Planning
Use this Development Guide to help leverage your strengths and close behavioral gaps.
Within each tab, review the Tips for developmental suggestions. Take notes as you read, to help create an action plan to accelerate your development. For follow-up and continued progress, access the information provided for each attribute.
- Don't worry, this isn't a general how-to guide for your life. The development feedback is specific to you in relation to the behaviors needed for job success.
- Strengths and gaps were uncovered by your assessment responses, and as such, may reflect your self-perceptions. Others may see you differently.
- Remember, everyone has strengths and gaps. Treat the suggestions below as a friend giving you tips for success.
- Leveraging Strengths
- Closing Gaps
This may impact the following competency(ies): Strategic, Innovative
Leverage your ability to be balanced in how you take risks. Voice your opinion and ask questions to ensure your concerns are being heard and addressed. Remember to be decisive once your mind is made up.
If others make decisions too quickly, ask questions to help them consider contingencies or long term consequences. If others make decisions too slowly, help them see the impact of not making timely decisions.
Share your decision making process with others. At what point do you feel secure to make a decision? How do you weigh your options? Mentor others and help those who are more indecisive to better evaluate and commit to decisions.
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Taking Smart Risks: How Sharp Leaders Win When Stakes are High (Doug Sundheim)
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Smart Choices: A Practical Guide to Making Better Decisions (John S. Hammond, Ralph L. Keeney, Howard Raiffa)
This may impact the following competency(ies): Innovative
Leverage your objective thinking style by finding opportunities to solve problems and make decisions. Your tendency to focus on facts and data can be incredibly valuable when tackling tough organizational challenges. When your team is faced with a challenge, volunteer to consider options and propose fact-based actions.
Share your decision making process to help others understand how you arrived at your conclusions. Explain your thinking and share the facts that you considered. Speak up in meetings and volunteer your point of view.
Your ability to be objective makes you less likely to take things personally. Utilize this strength by asking for feedback and constructive criticism to help you improve.
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Outsmart Your Own Biases (Harvard Business Review)
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The Science of Intuition: How to Access the Inner-net of Intuitive Knowledge (Nora Truscello)
This may impact the following competency(ies): Strategic
Your process-focused work style is an asset, so find opportunities to create or improve processes for areas under your responsibility. Document successful processes and share them with others.
When working in teams, volunteer to create detailed project plans. Use this plan to keep everyone in alignment and on track for completion. Share tools and techniques you've applied with others that might struggle with staying organized.
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Prioritizing Your Tasks (LinkedIn Learning)
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You’re obsessed with outcomes. Here’s why attention to process pays off. (Washington Post)Free
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The Practicing Mind: Developing Focus and Discipline in Your Life - Master Any Skill or Challenge by Learning to Love the Process (Thomas Sterner)
This may impact the following competency(ies): Strategic, Innovative, Influential, Resilient
Leverage your realistic thinking style by proposing practical, outcome-oriented solutions to issues facing your organization. Rely on lessons learned from past experiences and find ways to apply these successful solutions to your work today.
Others may have a more difficult time understanding the feasibility of ideas, so make sure you define constraints and clearly explain your thinking to help garner consensus on practical solutions.
You have an ability to focus on immediate problems, so find ways to connect these immediate needs to long-term goals. This will help others focus on solving pressing issues while ensuring you are in alignment with overall strategic plans.
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Creative Thinking (LinkedIn Learning)
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Consider the Future and Learn from the Past (LinkedIn Learning)
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How Successful People Think: Change your Thinking Change your Life (John C. Maxwell)
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Creative Confidence: Unleashing the Creative Potential Within Us All (Tom & David Kelley)
This may impact the following competency(ies): Strategic, Innovative, Resilient
Leverage your preference for careful consideration to research relevant data and information. Plan ahead to ensure you have given yourself enough time to gather the facts before you need to take action.
Often, our work day is so busy with action oriented tasks, that it can be difficult to find time for thoughtful consideration. Schedule time to allow yourself to think without distractions. You may also want to schedule meetings with others for the sole purpose of thinking through ideas and solutions.
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Making Quick Decisions (LinkedIn Learning)
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Reflection and Team Innovation (LinkedIn Learning)
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Avoid Overthinking Decisions With These 7 Easy Tips (INC)Free
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Deciding How to Decide (Harvard Business Review)
This may impact the following competency(ies): Strategic
Get the most out of your work independence style by identifying which tasks would be best performed alone, and which would be best performed with the collaboration of others.
You are confident in your ability to independently solve problems and make decisions. Help others become more confident in their abilities by delegating work that pushes them to develop these skills as well.
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Delegating Tasks (LinkedIn Learning)
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Leading Yourself (LinkedIn Learning)
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How to Make Collaboration Work: Powerful Ways to Build Consensus, Solve Problems, and Make Decisions (David Straus & Thomas C. Layton)
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Why aren't you delegating? (Harvard Business Review)
This may impact the following competency(ies): Influential
Leverage this strength by multitasking smartly. Group together tasks that require a similar skill, mindset, or level of concentration. By streamlining your process, you can complete tasks with greater efficiency and ease.
To maximize your productivity, differentiate between those tasks that require focus and those you can multitask. There are some tasks that you can easily dip in and out of without sacrificing quality. However, other tasks require your undivided attention for a solid period of time.
Because you are comfortable multitasking, you can use down time wisely by saving small, easy tasks for those brief windows of extra time you may find throughout the day.
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Becoming Indistractible (LinkedIn Learning)
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Secrets of Multitasking: Slow down to Speed up (American Management Association)
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The Effective Executive: The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials) (Peter F. Drucker)
This may impact the following competency(ies): Communicative
Others will respond favorably to your open and trusting style. Use this to your benefit by establishing mutually-beneficial work relationships that you can leverage to grow your career.
Because you feel comfortable trusting other people, find ways to delegate wisely. Let others try tasks that you have mastered, so you are free to try new challenges. Or conversely, delegate more difficult tasks to those who may be more capable than you.
Help others see the positive in customers and coworkers. Find opportunities to show recognition and express appreciation. Set an example by giving second chances.
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Guidelines for navigating performance issues (LinkedIn Learning)
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Journey to the Emerald City: Achieve a Competitive Edge by Creating a Culture of Accountability (Roger Connors and Tom Smith)
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Cultivate: The Power of Winning Relationships (Morag Barrett)
This may impact the following competency(ies): Communicative, Supportive
Utilize your sociability style to build strong work relationships both within and outside of your organization. This will create a strong professional network which you can leverage throughout your career. Use social gatherings and online platforms to maintain your social networks.
Make the most out of your social interactions by refining your interpersonal communication. Ask for feedback from a trusted mentor or friend, and commit to leveraging feedback to improve.
Use social interactions to learn about the motivations and needs of others. Leverage this knowledge to better serve your customers and work with your colleagues.
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Build Relationships at Work (LinkedIn Learning)
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How to Win Friends & Influence People (Dale Carnegie)
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How Much Coworker Socializing Is Good For Your Career? (Forbes)Free
This may impact the following competency(ies): Innovative, Influential, Supportive, Resilient
You are likely to interpret feedback appropriately, and focus on the message, rather than having an emotional reaction to the information (or discounting it altogether). Use this to your advantage by applying the lessons learned from criticism or suggestions from others to improve your work performance.
Many coworkers get discouraged when they receive criticism. However, sometimes some of the best lessons you learn at work will come from observations from others or performance improvement suggestions from a boss or mentor. Leverage your objective outlook to take feedback to heart and consistently work to improve your skill set.
Help others see the value of feedback and critical discussions. If you can help to establish a positive feedback culture at work, and react in a positive way to criticism from others, you can help create a culture of accountability and open communication. Your willingness to hear what others have to say will go a long way towards improving work performance.
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Giving and Receiving Feedback (LinkedIn Learning)
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Four Ways to Give Good Feedback (Time Magazine)Free
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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler)
This may impact the following competency(ies): Supportive, Resilient
You are naturally helpful, so look for ways to help others daily. Helping someone complete a task or offering advice goes a long way to building lasting work relationships.
Leverage your natural tendency to accommodate others by connecting with new people every day to make them feel welcome.
Try to connect people that have things in common. Make introductions when people do not know each other.
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Working with Upset Customers (LinkedIn Learning)
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Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book)
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Delivering Happiness: A Path to Profits, Passion, and Purpose Paperback (Tony Hsieh)
This may impact the following competency(ies): Supportive, Resilient
You likely view challenges as opportunities. Utilize this strength by taking risks and trying novel approaches.
Some coworkers might become discouraged when faced with a challenge. Leverage your positive outlook to encourage your coworkers. Share your belief that it is possible to overcome any challenge! Redirect negativity towards productive conversations.
Help others see the big picture. Some coworkers may have difficulty seeing past recent downturns. However, your positive outlook can help your team move on from setbacks and focus on the future.
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Being Positive at Work (LinkedIn Learning)
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Optimism might be Stifling your Team (Harvard Business Review)
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Learned Optimism: How to Change Your Mind and Your Life (Martin E. P. Seligman)
This may impact the following competency(ies): Supportive, Resilient
Others likely perceive you as being approachable and tactful. Leverage this by engaging in meaningful conversation and being an active listener.
Set an example for others by maintaining composure during times of stress or interpersonal conflict. Your ability to react calmly and appropriately will be an asset when navigating tense situations.
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Body Language and Approachability (LinkedIn learning)
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Preparing for Successful Communication (LinkedIn Learning)
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The Benefits Of Expressing Your Emotions (Forbes)Free
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How Leaders Can Open Up to Their Teams Without Oversharing (Harvard Business Review)
This may impact the following competency(ies): Strategic
Be cautious of getting so bogged down in the details that you lose sight of the larger picture. Step back occasionally to ensure that the task you are working on is contributing to the overall goal. Ask yourself, how critical is this detail? What impact will it have? Is this detail worth the time required?
Avoid spending so much time on details that you miss a deadline or delay a project. Commit to a finite time frame and move on once you have completed the task. Sometimes things do not need to be perfect. Consider how much your time is worth and if this level of detail is necessary to effectively complete the task. If you're not sure, ask coworkers for feedback on whether the level of detail you're providing is beneficial.
Be cognizant of how others want to receive information. While you may be interested in understanding all the details and nuances, others may prefer to hear just the highlights. Before you present information, ask yourself, who is the target audience? Do they need to know the details? After you communicate, ask for feedback to determine whether or not you conveyed the appropriate level of information.
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Deep Work: Rules for Focused Success in a Distracted World (Blinkist Summary) (LinkedIn Learning)
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Strategic Thinking (LinkedIn Learning)
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Deep Work: Rules for Focused Success in a Distracted World (Cal Newport)
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4 Ways to Improve Your Strategic Thinking Skills (Harvard Business Review)
This may impact the following competency(ies): Strategic, Influential
Successful follow-through requires some up-front preparation. Once you commit to a project, break down the steps and assign a deadline to each task. As you complete each step, check-in with your deadline to see if you are on track or not.
Take a look at the work you are expected to accomplish today. Hold yourself to a slightly higher standard and try to accomplish more. Set a personal goal to complete more tasks than you have in the past.
Be forthright with your coworkers about your ability to complete a task or project within a given time frame. Don't overcommit. Consider enlisting a colleague to help keep you accountable to the promises you make to yourself and others. If you do get off track, let coworkers know immediately so they can help you course correct.
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Success Habits (LinkedIn Learning)
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Leadership Without Excuses: How to Create Accountability and High-Performance (Instead of Just Talking About It) (Jeff Grimshaw and Gregg Baron)
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The Best Strategic Leaders Balance Agility and Consistency (Harvard Business Review)
This may impact the following competency(ies): Strategic
Avoid making decisions based solely on intuition. When faced with a problem or decision, make a list of the known facts and omit any assumptions. Carefully analyze and rely on these written facts to guide your actions.
Avoid making impulsive decisions by allocating adequate time to contemplate the facts beforehand. Set a deadline and take the time necessary to fully consider the issue. Do not make a decision or take action before the deadline.
Identify coworkers who approach their work objectively. Establish a positive working relationship so you will feel comfortable approaching them for guidance when you are faced with a problem or decision. Ask for assistance to omit assumptions and to identify the facts.
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Outsmart Your Own Biases (Harvard Business Review)
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The Science of Intuition: How to Access the Inner-net of Intuitive Knowledge (Nora Truscello)
This may impact the following competency(ies): Communicative
Avoid interrupting and practice active listening when communicating with others. At the end of conversations, summarize back what you heard to ensure that you understood the other person's point of view. Ask questions prior to giving your opinion. Remember, if you are constantly expressing your opinion to the exclusion of others', you may be tuned out.
Assertiveness can sometimes be perceived as negative. Consider whether your requests sound overly directive. Do your questions sound more like demands than requests? Do you consider other people's priorities and timelines before you petition for their help? Use kinder, more diplomatic language to encourage collaboration and feedback.
To avoid sounding abrasive, remember to confront the issue instead of the person.
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Improving Your Listening Skills (LinkedIn Learning)
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Changing Behavior: Immediately Transform Your Relationships with Easy-to-Learn, Proven Communication Skills (Georgianna Donadio)
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10 Steps To Effective Listening (Forbes)Free
This may impact the following competency(ies): Communicative
In most organizations today, it is critical to build strong relationships and collaborate cross functionally. Make an active effort to get to know your coworkers. Consider engaging in non-work related conversation before diving right into the task at hand. Ask questions and listen actively. The more you get to know your coworkers, the more tuned in you will be to their feelings and behaviors.
After an interaction, ask your coworkers to provide feedback on how your actions or words impacted them. Adjust your approach accordingly.
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Communicating with Empathy (LinkedIn Learning)
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Everybody Matters: The Extraordinary Power of Caring for Your People Like Family (Bob Chapman and Raj Sisodia)
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Leaders Eat Last: Why Some Teams Pull Together and Others Don't (Simon Sinek)
This may impact the following competency(ies): Communicative, Innovative
Although you enjoy handling many tasks at once, you may need to make an effort to stay focused. Make sure you allocate time to work on a single task when required. Resist the temptation to check e-mail, answer the phone, or attend to other distractions. If you have a job where you can work at home or come in early to accomplish these tasks, you may be less distracted.
When shuffling between tasks, it's easy to 'drop the ball' and overlook something important. To avoid this, make a prioritized and detailed to-do list with due dates for each item. Throughout the day, refer back to your list to help you stay on track. Use tools like OneNote or other note taking software to help keep your lists organized.
You may be tempted to attend to unrelated projects when working with others or attending meetings. Be cognizant that others might interpret your multitasking as not paying attention. Make sure to give your peers your undivided attention. Put away distractions and be fully present in the discussion. If you are a leader, resist the urge to multitask when someone comes to speak to you. What you see as efficiency may be perceived as indifference.
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Becoming Indistractible (LinkedIn Learning)
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Secrets of Multitasking: Slow down to Speed up (American Management Association)
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The Effective Executive: The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials) (Peter F. Drucker)
This may impact the following competency(ies): Innovative, Influential
Set deadlines and stick to them. For longer term assignments, identify small, intermediary steps and assign a deadline to each one. Track your progress as you complete each step.
If you find yourself lacking energy during the day, try to take a few moments to take a step back from the task at hand and recharge.
Don't jump back and forth between tasks. It's easier to maintain your focus when it isn't divided. Finish the most important tasks first and then be purposeful in your intent to complete the rest.
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Getting Things Done (LinkedIn Learning)
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Prioritizing Your Tasks and Time (LinkedIn Learning)
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Pace and Productivity: When Faster and More Isn’t Always Better (Huffington Post)Free
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What the Most Successful People Do Before Breakfast: And Two Other Short Guides to Achieving More at Work and at Home (Laura Vanderkam)
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Company Resources
You can enhance on-the-job growth by seeking opportunities to learn. The following resources can help to drive successful performance in this job.
Effectively Managing through a Crisis
Take a More Creative Approach to Problem-solving
Because creativity is such a powerful change-making force, countless myths have sprung up around it, the most dangerous of which is that “you either have it or you don’t.” While some people may be more talented than others in, say, songwriting or costume design, the ability to think and solve problems creatively is built into the human brain. Curiosity, experimentation, and innovation define us as a species. At the same time, we’re creatures of habit, and it’s easy for individuals and companies to get “locked in” to procedures that no longer serve them. How do you get “unstuck”? Building on insights from improv, design thinking, comedy writing, and startup incubation, the lessons in this course offer you concrete tools for creative thinking.
Have trouble getting by when the going gets tough? Everyone wants to perform well when the pressure's on, but a lot of us withdraw in times of stress or adversity. If you can build your resilience, you'll have an easier time facing new challenges and earn a valuable skill to offer employers. In this course, Kelley School of Business professor and professional communications coach Tatiana Kolovou explains how to bounce back from difficult situations, by building your "resiliency threshold." She outlines five training techniques to prepare for difficult situations, and five strategies for reflecting on them afterward. Find out where you are on the resilience scale, identify where you want to be, and learn strategies to close the gap.
Resilience is one of the most common traits of successful, happy people. Developing your resilience will not only help you to cope with challenging situations, but it can help you reach peak performance and enhance satisfaction, both in your personal and professional life. Learn how to get an edge at work and build your ability to thrive in the midst of obstacles, changes, and setbacks, by investing in the six pillars of resilience. Executive coach and author Gemma Leigh Roberts shows how to create a proactive plan to build your resilience, maintain it in the face of challenges, and track your progress over time.
Communicating effectively isn't an innate talent that some people have and others don't—it's something that anyone can learn and practice. In this course, learn strategies that can help you hone and master your interpersonal communication skills. Join personal branding and career expert Dorie Clark as she shares techniques for getting your message across effectively in the workplace, and explains how to tackle potential communication challenges with your colleagues and supervisor. She also discusses how to grapple with tricky situations, taking you through how to handle interruptions, respond to critical feedback, and communicate across cultures.
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