Customer Success
ec091005-3e4c-49a6-9363-7a784487905d-zzmask@outmatch.com
Development Report
Completion Date:
Your development journey begins here! You recently completed the Harver Assessment, a work-related measure of your innate tendencies. This Development Report will help you to discover more about those tendencies, and how they influence the way you work. Start by reviewing the summary details below before moving on to the next page.
Thinks quickly and decisively during a time of crisis, responding with composure, optimism, and hardiness. Remains energetic and perseveres through challenges.
Inspires others through clear direction, positive connections, and decisive judgement. Encourages teams to maintain meaningful and positive interactions while also acting quickly in a time of crisis.
Embraces challenges and change calmly during a time of crisis and thinks outside of the box to push the organization forward. Quickly adapts to changing circumstances and communicates any concerns.
Development begins with self-awareness. Discover how certain attributes influence workplace competencies using the information below.
The Job Match tab shows competencies that are linked to success in this job. Competencies are measured on a scale of 0.0 – 5.0 (5.0 is the highest). Your score is indicated by the person image.
The Competencies tab shows each attribute that contributes to these competencies. For each attribute measured, the match area (shaded area) represents the ideal for this role. The person image represents your natural tendency for each attribute. When you are within the match area, your natural tendency is likely to help you. When you are outside the match area, your natural tendency may limit you and may require some attention.
Think about your work-related goals, and use this information to identify which competencies you’d like to use for Developmental action planning. In the next section, you’ll find information on developing those competencies by managing your natural attributes.
A measure of behavioral traits and their impact on the key competencies for the role
Use this Development Guide to help leverage your strengths and close behavioral gaps.
Keep the following in mind as you review the guide:
Within each tab, review the Tips for developmental suggestions. Take notes as you read, to help create an action plan to accelerate your development. For follow-up and continued progress, access the information provided for each attribute.
The extent to which individuals have a deliberate and serious style when deciding on a course of action as opposed to making decisions quickly.
(this may impact the following competency(ies): Strategic, Innovative)
Leverage your ability to be balanced in how you take risks. Voice your opinion and ask questions to ensure your concerns are being heard and addressed. Remember to be decisive once your mind is made up.
If others make decisions too quickly, ask questions to help them consider contingencies or long term consequences. If others make decisions too slowly, help them see the impact of not making timely decisions.
Share your decision making process with others. At what point do you feel secure to make a decision? How do you weigh your options? Mentor others and help those who are more indecisive to better evaluate and commit to decisions.
The extent to which individuals view information and situations factually, as opposed to viewing situations from a more personal frame of reference.
(this may impact the following competency(ies): Innovative)
Leverage your objective thinking style by finding opportunities to solve problems and make decisions. Your tendency to focus on facts and data can be incredibly valuable when tackling tough organizational challenges. When your team is faced with a challenge, volunteer to consider options and propose fact-based actions.
Share your decision making process to help others understand how you arrived at your conclusions. Explain your thinking and share the facts that you considered. Speak up in meetings and volunteer your point of view.
Your ability to be objective makes you less likely to take things personally. Utilize this strength by asking for feedback and constructive criticism to help you improve.
The extent to which individuals prefer to be organized and structured in the way they work, rather than taking a less methodical approach.
(this may impact the following competency(ies): Strategic)
Your process-focused work style is an asset, so find opportunities to create or improve processes for areas under your responsibility. Document successful processes and share them with others.
When working in teams, volunteer to create detailed project plans. Use this plan to keep everyone in alignment and on track for completion. Share tools and techniques you've applied with others that might struggle with staying organized.
The extent to which individuals draw from past experience and are practical, as opposed to being imaginative, wishful thinkers.
(this may impact the following competency(ies): Strategic, Innovative, Influential, Resilient)
Leverage your realistic thinking style by proposing practical, outcome-oriented solutions to issues facing your organization. Rely on lessons learned from past experiences and find ways to apply these successful solutions to your work today.
Others may have a more difficult time understanding the feasibility of ideas, so make sure you define constraints and clearly explain your thinking to help garner consensus on practical solutions.
You have an ability to focus on immediate problems, so find ways to connect these immediate needs to long-term goals. This will help others focus on solving pressing issues while ensuring you are in alignment with overall strategic plans.
The extent to which individuals thoroughly consider and seek out information, as opposed to being comfortable acting with limited information.
(this may impact the following competency(ies): Strategic, Innovative, Resilient)
Leverage your preference for careful consideration to research relevant data and information. Plan ahead to ensure you have given yourself enough time to gather the facts before you need to take action.
Often, our work day is so busy with action oriented tasks, that it can be difficult to find time for thoughtful consideration. Schedule time to allow yourself to think without distractions. You may also want to schedule meetings with others for the sole purpose of thinking through ideas and solutions.
The extent to which individuals prefer to rely on themselves as opposed to a preference for collaborating and seeking support from others.
(this may impact the following competency(ies): Strategic)
Get the most out of your work independence style by identifying which tasks would be best performed alone, and which would be best performed with the collaboration of others.
You are confident in your ability to independently solve problems and make decisions. Help others become more confident in their abilities by delegating work that pushes them to develop these skills as well.
The extent to which individuals prefer variety and handling multiple tasks, as opposed to predictability and focusing on one thing at a time.
(this may impact the following competency(ies): Influential)
Leverage this strength by multitasking smartly. Group together tasks that require a similar skill, mindset, or level of concentration. By streamlining your process, you can complete tasks with greater efficiency and ease.
To maximize your productivity, differentiate between those tasks that require focus and those you can multitask. There are some tasks that you can easily dip in and out of without sacrificing quality. However, other tasks require your undivided attention for a solid period of time.
Because you are comfortable multitasking, you can use down time wisely by saving small, easy tasks for those brief windows of extra time you may find throughout the day.
The extent to which individuals are trusting and optimistic in their outlook toward people, as opposed to being critical or cynical.
(this may impact the following competency(ies): Communicative)
Others will respond favorably to your open and trusting style. Use this to your benefit by establishing mutually-beneficial work relationships that you can leverage to grow your career.
Because you feel comfortable trusting other people, find ways to delegate wisely. Let others try tasks that you have mastered, so you are free to try new challenges. Or conversely, delegate more difficult tasks to those who may be more capable than you.
Help others see the positive in customers and coworkers. Find opportunities to show recognition and express appreciation. Set an example by giving second chances.
The extent to which individuals seek out and enjoy social interactions as opposed to a preference for being alone or one-on-one interactions.
(this may impact the following competency(ies): Communicative, Supportive)
Utilize your sociability style to build strong work relationships both within and outside of your organization. This will create a strong professional network which you can leverage throughout your career. Use social gatherings and online platforms to maintain your social networks.
Make the most out of your social interactions by refining your interpersonal communication. Ask for feedback from a trusted mentor or friend, and commit to leveraging feedback to improve.
Use social interactions to learn about the motivations and needs of others. Leverage this knowledge to better serve your customers and work with your colleagues.
The extent to which individuals interpret criticism objectively versus being sensitive to feedback from others.
(this may impact the following competency(ies): Innovative, Influential, Supportive, Resilient)
You are likely to interpret feedback appropriately, and focus on the message, rather than having an emotional reaction to the information (or discounting it altogether). Use this to your advantage by applying the lessons learned from criticism or suggestions from others to improve your work performance.
Many coworkers get discouraged when they receive criticism. However, sometimes some of the best lessons you learn at work will come from observations from others or performance improvement suggestions from a boss or mentor. Leverage your objective outlook to take feedback to heart and consistently work to improve your skill set.
Help others see the value of feedback and critical discussions. If you can help to establish a positive feedback culture at work, and react in a positive way to criticism from others, you can help create a culture of accountability and open communication. Your willingness to hear what others have to say will go a long way towards improving work performance.
The extent to which individuals place more emphasis on accommodating the needs of others as opposed to prioritizing their personal needs.
(this may impact the following competency(ies): Supportive, Resilient)
You are naturally helpful, so look for ways to help others daily. Helping someone complete a task or offering advice goes a long way to building lasting work relationships.
Leverage your natural tendency to accommodate others by connecting with new people every day to make them feel welcome.
Try to connect people that have things in common. Make introductions when people do not know each other.
The extent to which individuals have an optimistic and positive outlook under most work circumstances as opposed to being concerned about what could go wrong.
(this may impact the following competency(ies): Supportive, Resilient)
You likely view challenges as opportunities. Utilize this strength by taking risks and trying novel approaches.
Some coworkers might become discouraged when faced with a challenge. Leverage your positive outlook to encourage your coworkers. Share your belief that it is possible to overcome any challenge! Redirect negativity towards productive conversations.
Help others see the big picture. Some coworkers may have difficulty seeing past recent downturns. However, your positive outlook can help your team move on from setbacks and focus on the future.
The extent to which individuals are highly self-controlled when engaging with others as opposed to being less restrained and carefree.
(this may impact the following competency(ies): Supportive, Resilient)
Others likely perceive you as being approachable and tactful. Leverage this by engaging in meaningful conversation and being an active listener.
Set an example for others by maintaining composure during times of stress or interpersonal conflict. Your ability to react calmly and appropriately will be an asset when navigating tense situations.
The extent to which individuals enjoy engaging in detail-oriented tasks as opposed to disliking them.
(this may impact the following competency(ies): Strategic)
Be cautious of getting so bogged down in the details that you lose sight of the larger picture. Step back occasionally to ensure that the task you are working on is contributing to the overall goal. Ask yourself, how critical is this detail? What impact will it have? Is this detail worth the time required?
Avoid spending so much time on details that you miss a deadline or delay a project. Commit to a finite time frame and move on once you have completed the task. Sometimes things do not need to be perfect. Consider how much your time is worth and if this level of detail is necessary to effectively complete the task. If you're not sure, ask coworkers for feedback on whether the level of detail you're providing is beneficial.
Be cognizant of how others want to receive information. While you may be interested in understanding all the details and nuances, others may prefer to hear just the highlights. Before you present information, ask yourself, who is the target audience? Do they need to know the details? After you communicate, ask for feedback to determine whether or not you conveyed the appropriate level of information.
The extent to which individuals can be relied on to follow through and demonstrate commitment rather than being flexible with priorities.
(this may impact the following competency(ies): Strategic, Influential)
Successful follow-through requires some up-front preparation. Once you commit to a project, break down the steps and assign a deadline to each task. As you complete each step, check-in with your deadline to see if you are on track or not.
Take a look at the work you are expected to accomplish today. Hold yourself to a slightly higher standard and try to accomplish more. Set a personal goal to complete more tasks than you have in the past.
Be forthright with your coworkers about your ability to complete a task or project within a given time frame. Don't overcommit. Consider enlisting a colleague to help keep you accountable to the promises you make to yourself and others. If you do get off track, let coworkers know immediately so they can help you course correct.
The extent to which individuals view information and situations factually, as opposed to viewing situations from a more personal frame of reference.
(this may impact the following competency(ies): Strategic)
Avoid making decisions based solely on intuition. When faced with a problem or decision, make a list of the known facts and omit any assumptions. Carefully analyze and rely on these written facts to guide your actions.
Avoid making impulsive decisions by allocating adequate time to contemplate the facts beforehand. Set a deadline and take the time necessary to fully consider the issue. Do not make a decision or take action before the deadline.
Identify coworkers who approach their work objectively. Establish a positive working relationship so you will feel comfortable approaching them for guidance when you are faced with a problem or decision. Ask for assistance to omit assumptions and to identify the facts.
The extent to which individuals take the initiative with people or situations, rather than allowing others to take the lead.
(this may impact the following competency(ies): Communicative)
Avoid interrupting and practice active listening when communicating with others. At the end of conversations, summarize back what you heard to ensure that you understood the other person's point of view. Ask questions prior to giving your opinion. Remember, if you are constantly expressing your opinion to the exclusion of others', you may be tuned out.
Assertiveness can sometimes be perceived as negative. Consider whether your requests sound overly directive. Do your questions sound more like demands than requests? Do you consider other people's priorities and timelines before you petition for their help? Use kinder, more diplomatic language to encourage collaboration and feedback.
To avoid sounding abrasive, remember to confront the issue instead of the person.
The extent to which individuals are aware of or "tuned in" to others' feelings, motivations, and behaviors.
(this may impact the following competency(ies): Communicative)
In most organizations today, it is critical to build strong relationships and collaborate cross functionally. Make an active effort to get to know your coworkers. Consider engaging in non-work related conversation before diving right into the task at hand. Ask questions and listen actively. The more you get to know your coworkers, the more tuned in you will be to their feelings and behaviors.
After an interaction, ask your coworkers to provide feedback on how your actions or words impacted them. Adjust your approach accordingly.
The extent to which individuals prefer variety and handling multiple tasks, as opposed to predictability and focusing on one thing at a time.
(this may impact the following competency(ies): Communicative, Innovative)
Although you enjoy handling many tasks at once, you may need to make an effort to stay focused. Make sure you allocate time to work on a single task when required. Resist the temptation to check e-mail, answer the phone, or attend to other distractions. If you have a job where you can work at home or come in early to accomplish these tasks, you may be less distracted.
When shuffling between tasks, it's easy to 'drop the ball' and overlook something important. To avoid this, make a prioritized and detailed to-do list with due dates for each item. Throughout the day, refer back to your list to help you stay on track. Use tools like OneNote or other note taking software to help keep your lists organized.
You may be tempted to attend to unrelated projects when working with others or attending meetings. Be cognizant that others might interpret your multitasking as not paying attention. Make sure to give your peers your undivided attention. Put away distractions and be fully present in the discussion. If you are a leader, resist the urge to multitask when someone comes to speak to you. What you see as efficiency may be perceived as indifference.
The extent to which individuals work hard to accomplish many things quickly as opposed to working methodically or at a less hurried pace.
(this may impact the following competency(ies): Innovative, Influential)
Set deadlines and stick to them. For longer term assignments, identify small, intermediary steps and assign a deadline to each one. Track your progress as you complete each step.
If you find yourself lacking energy during the day, try to take a few moments to take a step back from the task at hand and recharge.
Don't jump back and forth between tasks. It's easier to maintain your focus when it isn't divided. Finish the most important tasks first and then be purposeful in your intent to complete the rest.
You can enhance on-the-job growth by seeking opportunities to learn. The following resources can help to drive successful performance in this job.
Effectively Managing through a Crisis
Take a More Creative Approach to Problem-solving
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Communicating effectively isn't an innate talent that some people have and others don't—it's something that anyone can learn and practice. In this course, learn strategies that can help you hone and master your interpersonal communication skills. Join personal branding and career expert Dorie Clark as she shares techniques for getting your message across effectively in the workplace, and explains how to tackle potential communication challenges with your colleagues and supervisor. She also discusses how to grapple with tricky situations, taking you through how to handle interruptions, respond to critical feedback, and communicate across cultures.
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